In a travel advisory, Southwest Airlines says they're working to get the issues resolved. She was just kind of barely getting through Sunday and now she’s like mom you’ve got to get home," she said. "She has mental illness and limitations so she needs me there. She says her daughter who has disabilities is waiting for her. Stephanie said she's been trying to make it back home to New Mexico for several days. What else can you do?" said Southwest Passenger Stephanie as she waited at the ticket counter Tuesday. "I’m trying to be as patient as possible. The nationwide cancellations have been impacting thousands of passengers across dozens of airports. A lot of this stuff is non-refundable as well," said Dufour. We were excited to go dog sledding tomorrow but that’s obviously not going to happen. "This is a trip that we’ve planned for four months. They were heading to Colorado for a family vacation but now they're stuck in Detroit. "Go to the gate to check our bags and they tell us that all flights are canceled until Friday."ĭufour says he and his family drove to Detroit from Canada to fly out of DTW. Come to the airport, everything says it’s on time," said Paul Dufour, who was set to fly out of DTW. The airline credits last week's adverse weather and ongoing operational issues. Several of those flights are from Detroit. The headaches continue for Southwest Airlines passengers flying out of Detroit Metropolitan Wayne County Airport.Īccording to Flight Aware, Southwest has canceled more than 60% of its flights over the next few days.
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